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Anaheim- Anaheim Hills - Belmont Shores -Bixby Knolls - Brea - Buena Park - City of Industry - Cerritos -Costa Mesa - Cypress - Fullerton - Fountain Valley -Garden Grove -Huntington Beach - Huntington Harbor - Irvine - La Habra
La Habra Heights - La Mirada - La Palma - Newport Beach -Orange - Placentia - Santa Ana - South Coast - Stanton - Tustin - Villa Park - Westminster - Whittier- Yorba Linda
La Habra Heights - La Mirada - La Palma - Newport Beach -Orange - Placentia - Santa Ana - South Coast - Stanton - Tustin - Villa Park - Westminster - Whittier- Yorba Linda
| The Pet Concierge LLC Pet Care for Dogs and Cats Pet Sitting - Dog Walking - Dog Poop Scooping Frequently Asked Questions - FAQ's Orange County CA 714-240-8961 |
| Proudly Serving These Cities Anaheim - Anaheim Hills - Belmont Shores - Bixby Knolls - Brea - Buena Park - City of Industry - Cerritos - Costa Mesa - Cypress Fullerton - Fountain Valley - Garden Grove - Huntington Beach - Huntington Harbor - Irvine - La Habra La Habra Heights - La Mirada - La Palma - Newport Beach - Orange - Placentia - Santa Ana - South Coast Stanton - Tustin - Villa Park - Westminster - Whittier - Yorba Linda |
- The Pet Concierge FAQ’s
Frequently Asked Questions
How do I know I am getting quality service?
We are licensed and carry insurance which protects your pet and home. We also offer
our Satisfaction Guarantee and stand behind our commitment to customer satisfaction.
Are you insured? Yes, we are covered through Pet Sitter Associates LLC. The Policy
is Administered by Insurance Facilities, Eau Claire, WI. and it is Underwritten by an:
A.M. Best rated: A (Excellent) Insurance Company.
What does Pet Sitting Include? We pet sit in your home while you are away. We
provide Dog and Cat Sitting as well as FREE poop scooping or litter box cleaning and
house sitting chores like bringing in mail, newspapers, putting out the trash.
What is your Satisfaction Guarantee? We guarantee that we will deliver our service as
promised. If you are not completely satisfied let us know and we will do it again until
you are! If for some unlikely reason that is not possible, we will give you a full refund.
Do I have to sign a contract? Our Pet Waste Removal Service and Dog Walking
Service are month to month and there are no contracts. There is a Pet Sitting Contract
which spells out all of our terms and your requirements so that there are no
misunderstandings.
Can my dog be left in the yard during Waste Removal Service? Yes. We love dogs;
however, we request that aggressive dogs be restrained on the day of service.
How am I billed? Dog Walking and Pet Waste Removal billing is for the month in
advance. The first month payment is required at the time of initial service. After that,
we will leave our invoice on your door or we can email you. You may log onto our
website and pay with your credit card, debit card or check using our secure Paypal
payment page. You don't need Paypal to use this service. You can also use your bank’
s online banking, and of course, we accept cash.
If I cancel, can I get a refund? You may cancel your Waste Removal Service or Dog
Walking Service with at least 24 hour notice, and we will issue a pro-rated refund for
the unused service. If you request a hold on your service, you will have a credit
balance toward restart of service.
How do you prevent spreading any diseases? We use a powerful disinfectant to clean our equipment
and shoes.
Can you rid my yard of urine odor? Yes, we use a safe yet powerful product that can be sprayed on
almost any surface. It will not damage grass, plants, or furniture and it is safe to use around pets and
people. It has a light, clean, non medicinal smell and it destroys odor while it sanitizes, so it is not just
masking the odor. You will notice an immediate difference.
What is done with the poop? We double bag it and place it in your trash container. If you prefer, we
can take it away for an additional $1.50 per visit.
How will you get in if my gate is locked? You can leave your gate unlocked the day of our service or
you can give us a key which will be stored in our secure key safe. We can also install a lock box key
safe so that your key always remains on your property.
Is there an extra charge for the first time? There may be an extra charge for the first service if there
has been a buildup of waste over time. We will always get your approval prior to performing service.
Do you offer other services? Yes. We offer a pre-event service that includes scooping, cleaning and
disinfecting hard surfaces such as patios and walkways, Lawn Deodorizer spray, and Optional Instant
Lawn green for greening up urine spots. We will make your yard shine for your event! Minimum
charge is $85.00. We also provide power washing of hard scape areas as well as Pet Sitting,
Dog Walking and cat litter box cleaning.
What if I don't need service for a few weeks? Just notify us at least one day ahead and we will put
your account on hold.
Is it possible to get a one time only service?
Yes. One time service, such as our pre-event service can be scheduled on short notice. The
minimum charge for a one time service is $45.00 and depends on the amount of waste buildup. We
will always get your approval before starting work.